Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

Payment Methods

We accept payments from Cash App, Visa, Venmo, Shop Pay, Paypal, MasterCard, Google Pay, Apple Pay, JCB, ELO, Discover, Diners Club, & American Express. 

Returns

Returns/refunds/exchanges are only accepted if the product received is damaged or falsely advertised (i.e., 100% refund for a major fault), or if the product is unworn/unused and the tag is intact. The customer will have 14 days to return the item and the receipt for a refund of 80% of the item price. The 20% will cover fees associated with processing and handling a refund. 

Rewards Program

Yes! We offer a point based rewards program. Sign up for our rewards programs and receive 5pts per $1 spent and collect rewards ($10-$100 coupons, music freebies, etc.) and access to exclusive content. Click the red rewards program button at the bottom of the page. You'll receive 1000pts just for creating an account! (which you could use to redeem $10 Dojo Dollars).

Cash rewards (Dojo Dollars) do not expire. New promotional codes expirations will be specified. 

Shipping

We ship globally. It takes 3-7 business days to process, fulfill, and ship the order. 

We currently are shipping orders from St. Louis, Missouri, Dallas, Texas, & San Diego, California. 

Yes we ship globally. 

Postage is priced based on weight, delivery speed, and global location.